dynamic-capabilities
  • ecommerce
  • ecommerce
  • ecommerce
  • ecommerce

Our Dynamics CRM Capabilities

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Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with having sales, marketing, and customer service capabilities that are effective, familiar, and flexible, helping businesses of all sizes to find, win, improve and grow profitable customer relationships.  Rigel Networks provide implementation services through a team of experienced CRM consultants and can also work with other familiar Microsoft products to streamline processes across an entire business.

Dynamics CRM for Marketing

Microsoft Dynamics CRM helps Marketing geeks to segment their customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

  • Lead Management
  • Account Management
  • Contact Management
  • Territory and Customer Segmentation
  • Campaign Planning and Execution
  • Data Extraction and Cleansing
  • Analytics and Reporting
  • Marketing/Sales Collaboration Tools
  • Information Sharing Portals
  • Sales literature Management
  • Quick Campaign Management

Dynamics CRM for Sales

Microsoft Dynamics CRM helps sales people manage leads and opportunities, measure and forecast sales activities, efficiently track customer communications and automate sales processes. It provides complete details of customer data on or offline that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities and close more deals, faster, and improved customer retention. With Microsoft Dynamics CRM, your sales professionals can leverage tools for:

  • Lead Management
  • Opportunity Management
  • Account Management
  • Contact Management
  • Territory and Sales Quota Management
  • Competitors Data Management
  • Forecasting and Sales Analytics
  • Sales literature Management
  • Sales Pipeline and Competitor Analysis
  • Quick Access to products, pricing, and quotes
  • Offline and Mobile Device Access

Dynamics CRM for Customer Service

Microsoft Dynamics CRM helps your business increase its capacity to handle requests without increasing employee count. By using this, you can respond faster customer service issues and empower your service organization to evaluate, address and deliver consistent, efficient and continuous customer care that contributes to long-term business profitability and ensure higher customer satisfaction. With Microsoft Dynamics CRM, your business can leverage tools for:

  • Service Calendar
  • Case Management
  • Interaction Management
  • Account Management
  • Contact Management
  • Product & Contract Management
  • Knowledge-Base Management
  • Service Scheduling
  • Workflow Across Teams & Groups
  • Service Goal, Goal metrics and Rollup Queries
  • Service Reporting & Analytics

Extended CRM Solutions

Microsoft Dynamics CRM helps your company manage and develop relationships that are integral to success of the business such as employees, partners, suppliers, distributors, vendors and other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these above CRM scenarios. With extended CRM solutions, your business can leverage tools for:

  • Accountability Management
  • Case, Grants and Rebates Management
  • Partner Relationship Management
  • CRM solutions for healthcare

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